FAQ

What is your policy on custom orders?

All custom orders are final and non-returnable. Before we put your BOMBOM into production, we will double and triple check the exact wording that you have provided – so make sure you’ve got it right before placing your order.
 

When will I get my BOMBOM?

Our personalised BOMBOMs take approximately 4-5 weeks from purchase to get to you. Please contact us if you need extra special, extra speedy delivery, and we will see what we can do.
  
For non-personalised BOMBOMs, it takes up to 7 working days to reach you.
 

What are your shipping policies?

By the time your BOMBOM gets to you, it's going to have lots of stamps in its passport. Your BOMBOM is born in Morocco, but we send it to you from London. Once your item has shipped, we will email you a tracking number so you can follow its journey.
 
 
If you cannot wait for your BOMBOM, there’s the possibility of having it sent directly from Morocco. Email us about this if you have any questions, but bear in mind that it can be more than £100 as FedEx and DHL are rather pricey.
 

I live in London, can I do local pick up?

Yes. If you want to reduce shipping costs and waiting time, please leave a note in the comment box when placing your order. We'll send you an email when your BOMBOM has arrived and arrange a convenient time for collection.
 

How do I pack my BOMBOM for travel?

Option 1: Look the part of a BOMBOM babe as you stroll through the airport.
Option 2: Our Baby BomBoms are a convenient size to pack into hand-luggage. If you have too many bikinis and have to check-in your bag, they can travel safely in your hold luggage. Our Big BomBoms also fit into your hold luggage but are best packed full of summer goodies to keep their shape throughout the flight.
 

Do you do group discounts?

We do! Send us an email with the wording, colours and amount to rosie@bombommorocco.com and we can have a chat.
 

Do you sell wholesale?

Yes, we do! Drop us a line at rosie@bombommorocco.com, and we will send over our wholesale catalogue. We do have a minimum order quantity of 10 items though so your distant cousins may end up getting BOMBOMs too!

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